Service Level Agreement

In line with the MOS efforts to improve the quality of services, and in accordance with the government’s instructions to achieve client satisfaction, MOS is working to extend swift and user-friendly e-services through the MOS Portal, electronic channels, and apps for mobile devices. The speed of service does not cover the time needed for completing missing data if the client fails to submit all required information, or the time needed for processing applications by third parties, such as other government agencies, if the applications require such processing.